Shipping policy

Shipping Policy
Last updated: October 2026

Where we ship from
Every order ships from our warehouse in Yiwu, China. We ship worldwide.

Processing and delivery times
- Order processing: 0–1 business days
- Transit after dispatch: 5–8 business days
- Estimated total delivery time: 6–9 business days

Business days are Monday to Friday, excluding public holidays at our warehouse in China (for example, Chinese New Year). Delivery dates are estimates, not guarantees. Carrier delays, severe weather and customs checks can affect delivery.

Shipping costs
- United States: free shipping on every order.
- All other countries: $14.95, free on orders over $199.
Shipping costs are shown at checkout before you pay.

Holiday delivery
For delivery before Christmas in the United States, place your order by Friday, December 4, 2026. Orders placed after that date may arrive after December 25.

Duties and taxes
US orders may be charged import duties by the carrier on delivery.
Any taxes or duties collected by Twin Dices are shown at checkout. Outside the US, local import duties or taxes may be charged on delivery and are the customer's responsibility.

Order tracking
When your order ships, we email a shipping confirmation to the address you used at checkout. Where the carrier provides tracking, the email includes your tracking link. Tracking can take a day or two to update after dispatch.

Shipping delays
If we can't ship your order within the stated time, we'll email you with an updated estimate and the option to cancel the unshipped part of your order for a full refund.

Delivery address
Please check your address before ordering. If you notice a mistake, email hello@twindices.com right away with your order number and the correct address. We can't always change an address once an order has shipped.

Missing, damaged or incorrect orders
If a tile is missing, an item arrives damaged, or you receive the wrong item, email hello@twindices.com with your order number and a photo. We'll send a replacement at no cost, or refund you if a replacement isn't possible. If tracking shows your parcel as delivered but you haven't received it, contact us and we'll investigate with the carrier.

Contact
hello@twindices.com
Customer service hours (EST): Monday to Friday 9:00am to 5:00pm, Saturday and Sunday 10:00am to 4:00pm.