Refund policy

Refund Policy
Last updated: October 2026

30-day returns
You can request a return within 30 days of delivery. Items must be unused and in their original packaging, with your order number or proof of purchase.

How to return an item
1. Email hello@twindices.com with your order number and the items you'd like to return.
2. We'll reply with return instructions and the return address: our warehouse in Yiwu, China.
3. Ship the items back. We recommend a tracked service, because we can't refund items that don't reach us.
Items sent back without contacting us first can't be accepted.

Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

Missing or damaged tiles
If a tile is missing or damaged, you don't need to send anything back. Email hello@twindices.com with your order number and a photo, and we'll send replacement tiles at no cost.

Damaged, defective or incorrect items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us with photos and we'll send a replacement or refund you, at no cost to you.

Sale items
Sale items can be returned on the same terms as full-price items.

Items we can't accept
Gift cards can't be returned.

Exchanges
To exchange an item, return it as described above and place a new order for the item you want.

European Union 14-day cooling-off period
If your order ships to the European Union, you can cancel or return it within 14 days of delivery for any reason. Items must be unused and in their original packaging, with proof of purchase.

Refunds
We'll email you once we've received and checked your return, and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If 15 business days have passed since approval and you haven't seen your refund, email hello@twindices.com.

Contact
hello@twindices.com